Refund policy

Return & Refund Policy

Because all of our products at FurPawLife are custom-printed and made-to-order just for you, we do not support returns or exchanges if you order the incorrect size, change your mind, or choose the wrong color.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@furpawlife.com if the item is defective, damaged, or if you receive the wrong item.

To make a claim for a free replacement or a refund, you must contact us within 21 days of product delivery.

Please include the following in your email so we can evaluate the issue and make it right immediately:

  1. Your Order ID
  2. Clear photo proof showing the print error or physical damage to the item

There is no need to mail the package back to us. Items sent back to us without first requesting a claim will not be accepted.

Exchanges and Store Credit

We want you to love your purchase! While we cannot offer traditional returns or refunds for wrong sizing or changing your mind, we do want to look out for our community.

If you are unhappy with your order due to a sizing mix-up, please reach out to us at hello@furpawlife.com within 21 days of delivery. At our discretion, we may be happy to offer you a partial store credit or a special discount code so you can grab the correct item without paying full price.

Refunds

If a refund is approved due to damage or a manufacturing defect, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund claim, please contact us at hello@furpawlife.com.